Swift recruits for multinational Oil & Gas Company :
CLIENT SERVICES
MANAGER IT - LATIN AMERICA
REQUIRED:
- Experience within an
Information Technology Department;
- Experience with Computer Hardware and
Software to include: PC - Hardware, Networking, Installations, Software
Packages, Citrix, Great Plains, etc;
- Experience in a Leadership Role
Directing Managerial Employees with Various Size Teams;
- Leadership
Experience within a Technology Call Center Environment;
- Excellent Knowledge
of Windows Client Operating System and MS Office Suite
- Experience with
Ticket Tracking Software (MS Service Manager, Remedy, Etc.) and/or Process and
Procedures
- Certifications and Training with any or all of the following:
MCP, A+, NET+, MCDST, HAD, HDI, etc.
- Experience with Technical Support
Practices such as: Ticket Documentation, Service Level Agreements, Statistics,
and Escalation Processes
- Bachelor's Degree in Technology Field
Preferred;
- Travel Requirements: 50% + or As Needed Travel to Regional
Client Sites
- Excellent Communication Skills: Verbal - Written - Face
to Face
- Fluent English;
- Base: Brazil
ACTIVITIES:
- The
Vital Role is the Leadership and Direction for Country Managers within Latin
America. It is an Extremely Important Client Facing and Interacting Role that
serves as the Liaison for Technology Hardware and Software Issues of Internal
End Users.
- As a leader within IT, this person will be expected to
represent the group in a professional manner and deliver 100% customer
satisfaction with a positive, pleasant and professional demeanor.
- Assist
Network Engineers with Issues such as LAN, PBX and COM Systems;
- Lead
Project Based Performs Installations, Maintenance, and Repair of all Computer
and Peripherals;
Interested send cvs in English and Portuguese to
ayamada@swiftwwr.com with wage
claim.