ENGENHEIRO TELECOM CORE – RIO DE JANEIRO
A Telsign Consultoria, empresa brasileira da área de software e serviços em telecomunicações "sem fio" e rede fixa com foco principal em consultoria de Engenharia, Integração de Sistemas e desenvolvimento de Serviços em estratégia de Negócios para Telecom e TI, está com a seguinte oportunidade:
Atividades/Perfil:
Customer Support Engineer CC - Mobile Packet Core (CIC)
Mission:
Act as customer’s interface for advanced Care service delivery and support, often in several areas/countries if requested. Work with large and / or complex projects or troubleshooting cases. Scope is often solution/system level.
Provide first level advanced technical support for queries (customer & internal), according to customer contract and internal support model.
• Leading role in complex troubleshooting cases, including 3rd party equipment and Multivendor Interfaces
• Responsible for meeting contracted response times.
• Responsible as technical customer contact
• Handles technical requests, provides understanding of customer’s network configuration, co-ordinates resolution delivery
• System tracing and protocol flow analysis, expert in utilizing troubleshooting tools
Key activities:
· Applies customer understanding in customer relationship building, opportunity identification especially in Care phase.
· Lead and provide Expert Support services (such as MV, IP, Expert Support, Preventive Care, On-line SW Change Service, Launch Support, Tailored Technical support, Special Event support).
· Lead complex technical activities such a SW upgrades, technical audits and Swaps.
· Responsible for technical support in early product release phases (pilots, trials and early projects).
· Feedback and co-ordination with other service business lines (like Network Planning, System Integration)
Duração Estimada: 06/01/14 a 30/06/14, com possibilidade de múltiplas extensões.
Interessados, enviar CV para telsignrh@telsign. com.br com o nome da vaga no "assunto" do e-mail. Ao enviar o CV, favor informar a sua pretensão salarial PJ. E sua disponibilidade de Início.